In the Gatekeeper PPO scenario, the member chooses a family provider or physician and must see him or her before being referred to a specialist

What should a pharmacy technician do if they suspect that a patient is addicted to a drug?

a. Refuse to refill the prescription. b. Counsel the patient about drug treatment programs in the area. c. Bring the matter to the attention of the pharmacist. d. Call the police.

Which of the following describes alphabetic filing systems?

A) A master patient index is required. B) Files expand at an even rate. C) Record security is high. D) Changed patient names are cross-referenced.