Which of the following is NOT one of the seven service quality gaps?
a. The knowledge gap.
b. The policy gap.
c. The perceptions gap.
d. The delivery gap.
e. The standards gap.
e
Business
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It takes one day for Peter Gibbons to complete a TPS report and attach the cover sheet. During that day, Peter spends about 15 minutes a day performing actual work and the other 7 hours and 45 minutes spacing out
Which of the following statements is correct? A) Peter's cycle time is 7 hours and 30 minutes. B) Peter's efficiency is 25%. C) Peter's productivity is 8 hours per TPS report. D) Peter's percent value-added time is just over 3%.
Business
What is a culture? What are the basic elements of culture?
What will be an ideal response?
Business