In the context of the ACE process, the ________ questions help you develop what to say in a bad-news message whereas the ________ questions focus on how to say it
A) composing; analyzing
B) analyzing; composing
C) composing; evaluating
D) evaluating; composing
E) analyzing; evaluating
Answer: B
Explanation: B) The analyzing questions help you develop what to say in a bad-news message; the composing questions focus on how to say it. After you have determined what you want to say in your message, asking yourself some of the composing questions will help you determine how best to actually say it.
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The process through which analysts sift through massive amounts of available data to identify unique patterns of behavior among different customer groups is called ________
A) structuring data B) information overload C) reality mining D) data warehousing E) data mining
An object defines a set of shared attributes and behaviors found in each class for the object
Indicate whether the statement is true or false