According to your textbook, a person with a low willingness to communicate is perceived as having all of the following characteristics EXCEPT

An effective speech conclusion serves which two purposes?

a. It will summarize the speech and provide closure. b. It will evoke emotion and provide closure. c. It will summarize the speech and capture their attention. d. It will capture the audience's attention and evoke emotion.

Before you bring your frustration to the attention of others, a conflict has already become an

active, expressed struggle. Indicate whether the statement is true or false