One thing you should NOT do before picking up the receiver to answer a call is to

A) answer promptly.
B) remember to smile.
C) continue another conversation that can be heard.
D) remember that you may be the first and only contact a person may have with your
department or organization.

C

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The purpose of the Intermarket Trading System is to link major exchanges and dealer markets to

A) eliminate competition between brokers and dealers. B) allow brokers and dealers to make transactions at the best price. C) allow individual to compare the prices offered by various dealers and brokers. D) allow individual investors to traded directly with each other.

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The time (in years) until the first critical-part failure for a certain car is exponentially distributed

with a mean of 3.4 years. Find the probability that the time until the first critical-part failure is 5 years or more. A) 0.506617 B) 0.770210 C) 0.493383 D) 0.229790

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