Which of the following refers to a customer engagement strategy in support of companies' defined goals and objectives toward optimizing the customer experience and where success requires a focus on people, processes, and technology associated with
customer touchpoints and interactions?
A) People Across Nations (PAN)
B) Social Customer Relationship Management (SCRM)
C) Social Academy of Customers Unite (SACU)
D) Society, Community, Customers (SCC)
B
Business
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Which of the following is true of organizations that exhibit a high ethical culture?
A) They encourage employees to act with integrity. B) They receive very low revenues and profits. C) They engage only in activities aimed at high profitability. D) They maintain weak employee relations. E) They have low returns on investments.
Business
________ is a technology that allows a server-side script to create dynamic content that is sent to the client's browser
a) ASP b) VBS c) VBA d) SAP
Business