A CRM strategy allows a company to identify its best customers, stay on top of their needs, and increase their satisfaction

Discriminant analysis is available in EXCEL

Indicate whether the statement is true or false

Louden Manufacturing, a unionized firm, is in the process of downsizing. Mark is employed as a senior-level engineer at the firm, and his position has been eliminated

Mark's manager has indicated that Mark has the right to force a lower-level engineer out of a position. Which term best describes this activity? A) bumping B) rightsizing C) restructuring D) gainsharing