Raising the ZIF lever is used when ___________ a CPU because it lifts the CPU out of the socket

A company has several public conference room areas with exposed network outlets. In the past, unauthorized visitors and vendors have used the outlets for internet access. The help desk manager does not want the outlets to be disabled due to the number of training sessions in the conference room and the amount of time it takes to get the ports either patched in or enabled. Which of the following is the best option for meeting this goal?

A. Flood guards B. Port security C. 802.1x D. Loop protection E. IPSec

To be effective, the problem resolution process must have what sort of mechanism?

Fill in the blank(s) with the appropriate word(s).