A way of tracking and visualizing cause-and-effect relationships is the fishbone diagram, which shows multiple causes and effects and helps members think about and see relationships among ideas

In a _____ communication pattern, you disagree with the person and indicate your unwillingness to accept something the other person says or does

A) rejection B) disconfirmation C) confirmation D) discrimination

You should mark the _________________on your calendar and generally try to protect them, making exceptions only for special situations or emergencies.

A. long-range projects B. tasks C. time blocks D. special events