During the presentation step of the selling process, the salesperson tells the "value story" to the buyer, showing how the company's offer solves the customer's problems

The financial ratio measured as earnings before interest and taxes, plus depreciation, divided by interest expense, is the:

A. cash coverage ratio. B. debt-equity ratio. C. times interest earned ratio. D. gross margin. E. total debt ratio.

Alternative dispute resolution can provide the parties with a degree of privacy not available once a lawsuit if filed

a. True b. False