Which of the following statements regarding Arnold Palmer Hospital is FALSE?
A) The hospital uses a wide range of quality management techniques.
B) The culture of quality at the hospital includes employees at all levels.
C) The hospital scores very highly in national studies of patient satisfaction.
D) The hospital's high quality is measured by low readmission rates, not patient satisfaction.
E) The design of patient rooms, even wall colors, reflects the hospital's culture of quality.
D
You might also like to view...
Which of the four major categories of quality costs is the highest and MOST difficult to estimate?
A. prevention costs B. external failure costs C. appraisal costs D. internal failure costs
A system is a collection of entities and sub-entities that:
a. Interact with each other. b. Use resources to transform input into output. c. Generate information and data for further analysis. d. All of the above