What is the process in which the parties discuss and negotiate the issues indispute with the assistance of a neutral person?

Which of the following serves as a support line function to key functional areas in an organization's value chain?

A. Advertising B. Manufacturing C. Human resources management D. Customer service

Which of the following statements about the surrender cost index for measuring the cost of life insurance is true?

A) It is based on the assumption that the policy will be in force indefinitely. B) It takes into account the settlement options available in the policy. C) It does not consider the cash value in the policy. D) It takes the amount and timing of each dividend into consideration.