Blogs are a form of word-of-mouth communications

A recommended way of demonstrating positive interpersonal skills through social networking is to

A) avoid embarrassing people by complimenting them on social networking sites. B) post well-deserved criticisms of your employer. C) substitute online contact for almost all face-to-face contact. D) establish meaningful contact with coworkers far and wide.

By training employees on how to be better listeners, organizations attempt to improve their ________ skills

A) ethical B) technical C) problem-solving D) interpersonal E) cultural