For a company that is dealing with poor product quality and a lack of improvement in problem areas, managers looking to change management structures might be interested in which of the following theories?

A. Classical Theory because it addresses the needs of the employees
B. Human Resources because it focuses on the end product
C. Maslow's Hierarchy because it values the needs of individuals
D. Total Quality Management because it focuses on results and is value driven

D

Communication & Mass Media

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Bill's speech includes showing the different ways to grip a baseball for each type of pitch and

showing the "follow through" motion for each pitch. What method is Bill using to present this in his informative speech? A) narration B) explanation C) description D) demonstration

Communication & Mass Media

The tension releaser in a small group __________

A. often smoothes over awkward moments at first meetings B. counts on his or her ability to tell a joke as sufficient to play the role C. competes with the central negative D. engages strictly in followership behavior E. has the best "stuff”—widescreen, refrigerator, DVD, iPhone

Communication & Mass Media