Intranets are small local networks connecting computers within one organization, controlled by a common system administrator

Who is right, the marketing director or his boss? If you answered, his boss, what would you do to fix the measure of satisfaction?

You are approached by the marketing director of a local company, who be- lieves that he has devised a foolproof way to measure customer satisfaction. He explains his scheme as follows: “It’s so simple that I can’t believe that no one has thought of it before. I just keep track of the number of customer complaints for each product. I read in a data mining book that counts are ratio attributes, and so, my measure of product satisfaction must be a ratio attribute. But when I rated the products based on my new customer satisfac- tion measure and showed them to my boss, he told me that I had overlooked the obvious, and that my measure was worthless. I think that he was just mad because our best-selling product had the worst satisfaction since it had the most complaints. Could you help me set him straight?”

Why should you generally pass an object of the class to a friend function as a reference parameter?

a. If the friend function changes the values of the data member(s). b. If the friend function will not change the values of the data member(s). c. It is more efficient to pass the object by reference. d. A and B e. A and C