Which of the following is the best use of a CRM system for an AdVance salesperson in terms of relationship strategy?
A) remembering customers' birthdays to send them cards to maintain a personal connection and request referrals
B) sending regular emails to customers to check on the performance of a previously purchased AdVance fertilizer
C) sending emails reminding prospects that AdVance can mix custom fertilizer formulations
D) tracking the salesperson's activities and sales on a weekly and monthly basis
E) determining what information is still needed to complete the customer's file
B
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Two types of costs that each combine fixed cost and variable cost behaviors are ________ and ________
A) capacity costs; incremental costs B) semi-fixed costs; semivariable costs C) composite costs; average costs D) step costs; mixed costs
Which sentence uses correct capitalization?
A) This semester I am taking courses in economics and British literature. B) This semester I am taking courses in Economics and British Literature. C) This semester I am taking courses in Economics and British literature.