Peter Drucker was the first scholar to write about how to manage knowledge workers

With regard to quality management systems, _____ is a formal document that demonstrates a commitment to achieving high quality and meeting customer expectations

a. quality policy b. quality memorandum c. quality trilogy d. quality minute book

Wendy works as a weather announcer for a TV station under the character name Weather Wendy. Wendy can register her name as

A) none of the choices. B) a trade secret. C) a service mark. D) a trade name.