Explain and give an example for each of two major obstacles to effective interpersonal communication

What will be an ideal response?

Answer: Defensiveness?An emotional and physical state in which one is agitated, estranged, confused, and inclined to strike out. It arises when one of the parties feels threatened or punished by the communication. For that person, self-protection becomes more important than listening, so defensiveness blocks both the message and interpersonal relationship. Overcoming defensiveness calls for awareness by managers of their own defensiveness and vigorous efforts to apply the principles of supportive communication. An example of defensiveness would be a response such as "Well, you're the one that should've said something about it." Disconfirmation?Occurs when one of the communicating parties feels put down, ineffectual, or insignificant because of the communication. Recipients of the communication feel that their self-worth is being questioned, so they focus more on building themselves up rather than listening. Reactions are often self-aggrandizing or show-off behaviors, loss of motivation, withdrawal, and loss of respect for the offending communicator. An example of disconfirming communication would be someone who says "Although others have completed this type of work before, my co-workers feel that I have done the most outstanding job of anyone." See Table 3 for additional information.