Distracting sounds such as "umm" and "uh" that a speaker inadvertently uses are known as __________.

Which conflict behavior are women more likely to engage in?

a. defensiveness b. criticism c. stonewalling d. contempt

In the context of the relationship between language and meaning, which of the following is a guideline to improve pragmatics?

a. Assume the best first. b. Rationalize that you are protecting your listeners. c. Provide as much information as possible. d. Avoid repeatedly linking your messages to the purpose of the conversation.