If you forgot to bring the board approved source documents for the open-book exam, the board will have a packet of documents for you at the exam

Which of the following is NOT an aspect of ING Direct's no-frills strategy?

a. High interest rates b. Offers only a handful of basic products c. Lures low-maintenance customers d. Firing customers who don't fit the profile e. Increased contact with the bank

________ prevents a single employee from getting conflicting orders from two different superiors

A) Line authority B) Unity of command C) Staff authority D) Chain of command