What is the purpose of offering discounts? Do you think that clients are saving too much money, possibly causing negative consequences for the agency?

What will be an ideal response?

The purpose of offering discounts through the rewards program is to generate repeat business. The clients could be saving too much money. Mr. Madison would need to determine the net income being generated before he can verify if his clients are saving too much money. More data would need to be collected and analyzed to be certain.