Qualitative interviewing, while largely unstructured, takes on a particular form. In what order do the qualitative questions usually occur?

As she prepared her speech on how to bake the perfect brownie, Jo paid careful attention to

the language she was planning to use. She wanted to make sure that the audience could imagine the smell of chocolate baking and could imagine the taste of the moist, delicious brownies on their tongues.  Jo was paying special attention to how effectively she used the A) environment. B) delivery. C) channel. D) feedback.

The typographic symbols used in computer-mediated communication (CMC) to convey a variety of emotions, like a smiley face, are called which of the following?

A. characters B. keys C. technologies D. graphics E. emoticons