A credit card company charges its customers an annual interest of 21.0% on the outstanding monthly balance. The effective annual rate for the customer will be:

Wheelwright and Clark's framework for classifying project types includes each of the following except

A) basic research projects. B) alliances and partnership projects. C) end-user projects. D) platform projects.

You have called an employee into your office to discuss his poor performance. How might you start the conversation?

A) "Nice day, don't you think?" B) "Have you given any thought to doing some quality work here?" C) "We have a problem here, don't we?" D) "Your performance is below average. What do you plan to do about it?" E) "Your output is the lowest in the department. I'm concerned."