Lauren is leading a group of her classmates for a class project. During most of the meetings, she lets the group take charge of most decisions and actions. What type of leader is Lauren?

Joseph Walther suggests that hyperpersonal communication is unlikely to improve relationships between groups with a strong history of tension and conflict.

a. true b. false

When Shayna was traveling overseas for work, she was surprised to receive an invitation to a client’s home after a business meeting. The client was clearly upset when she declined. Shayna might have been more successful if she had followed which rule

for improving intercultural communication? a. Reduce your ethnocentrism. b. Adjust your communication. c. Confront your stereotypes. d. Recognize differences in dialect