List five different services you would expect a user support center to provide.
What will be an ideal response?
Any five of the following:
Staff a help desk, hotline, or chat session to provide information
Provide technical troubleshooting assistance for hardware, software, and network problems
Locate information to assist users
Evaluate hardware, software, and network products
Coordinate organization-wide support standards
Perform needs assessment and provide purchase assistance for users
Provide system installation assistance
Provide training on technology use and procedures
Perform computer facilities management tasks
Assist users with software development projects
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