Knowing the __________ of conflict in which we are engaged can help us to decide on the most appropriate and effective conflict management strategy

April is the manager of a local restaurant and she is telling John, a waiter the day's lunch specials. The communication exchange is best described as

A. upward communication B. downward communication C. horizontal communication D. vertical communication

Services, like advertisements or restaurant suggestions, that change based on our phone’s GPS tracking is referred to as _______________

a) apps b) direct marketing c) target marketing d) location-based services