Which of the following is not a barrier to excellent customer service?
a. laziness.
b. poor time management.
c. insufficient authority.
d. ability to handle stress.
d
Business
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Ryan is an experienced employee at an organization. The latest policy implemented by the firm's management provides only new employees with bonuses and other perks for exemplary performance. Ryan has raised concerns regarding the revised policy, but management stands firm on its revised policy. For Ryan's company to be a high-performance work system, which of the following elements is Ryan seeking to improve?
A. organizational structure B. staffing C. reward systems D. task design E. information systems
Business
Advertisements offer a fair amount of control over what you can say to potential customers
Indicate whether the statement is true or false
Business