Another term for "emotional intelligence" is _______

The best place to reassure your listeners that you are well-prepared and that you are not going to waste their time is in the ________ material.

A. orienting B. attention C. icebreaker

According to the text, results of polls often depend upon

A. whether individuals are paid to participate. B. the time of day the poll is conducted. C. the gender of the person conducting the poll. D. how a question is asked.