Which of the following industries would you expect to have, on average, high asset turnover and low profit margin?

Product mix ________ refers to the number of different product lines the company offers

A) length B) height C) width D) perimeter E) depth

It is important to "under promise and over deliver" because

(a) promises are generally shallow and meaningless, (b) you will delight employees and others when they receive more than you in-itially promised, (c) employees won't trust your promises otherwise, (d) catering to your em-ployees' lowest expectations protects you.