At the beginning of a meeting, the leader should review the purpose of the meeting and the scope of the group's power.

Hurtful messages that are perceived as being intentional, have high intensity, and occur when others are around to observe are likely to cause the most harm

Indicate whether the statement is true or false

Ways to help a leader be more effective include:

A. Develop shared leadership in assessing work, celebrating succes¬ses, and creating team cohesiveness B. Call the leader to one side and tell him or her you don't like the way the team is being managed C. Confront the leader in a full meeting and demand a better ap¬proach D. Take over the job yourself, if necessary by going to the parent orga¬nization to complain