Listening is different for everyone

Which one of the following helps you receive messages more effectively?

A) Focus attention on the speaker's clothing. B) Avoid assuming you understand what the speaker is going to say before he or she actually says it. C) Your role as a listener is not important, you only have to listen to half of the conversation. D) Credentialing is not important.

A participant guide is

a) an e-document b) a copy of the training program agenda c) a collection of handouts packaged in a workbook d) none of the above