Questions for problem-solving discussions should usually be phrased so as to allow for yes-or-no answers.

Vocalized pauses such as "um" or "uh" erode speaker credibility because they give the impression that

the speaker is tentative or unprepared. Indicate whether the statement is true or false

When submitting color photos to newspapers, you should:

a. Submit a color print b. Leave out the date taken, so the photo can be reused c. Send it in your own format d. Contact the photo editor for the proper format