How can an organization create a personal response in their social media posts?
A) React immediately to the post
B) Quote corporate policy when announcing decisions
C) Have the user contact you via phone or email
D) Use a friendly tone and show empathy
E) Respond with interesting information on the topic
Answer: D
Explanation: D) Let customers know there is a personal presence behind the computer screen. Rather than quote policy, "speak like a human" by using a friendly tone, showing empathy, and using your real name.
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The population of Djibouti is approximately 810,179,700. To serve the communication needs of this nation, there is one Internet service provider, two AM radio stations, two FM radio stations, and one television station
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