An IP address uniquely identifies each computer connected to a network or the Internet

Informal groups:

A) are defined by the organization structure. B) should be formed outside of working hours. C) appear in response to the need for social contact. D) are detrimental in the workplace.

Which of the following statements is true of social customer relationship management (CRM)?

A) Relationships between organizations and customers are unchanging. B) Each customer crafts his or her own relationship with a company. C) Sales managers can control what a customer is reading about a company and its products. D) Customers who are likely to make the highest purchases are likely to receive the most attention.