The ________ outline is used as a memory aid while delivering the speech

The beneficial effects of the substitutes is sometimes even greater than the beneficial effects of the leader's own behaviors and styles.

What will be an ideal response?

Which of the following statements is correct regarding the impact of personality factors on emotional expression?

a. Personality influences the emotions you feel and the extent to which you feel them. b. Levels of introversion or extroversion are not an important factor in emotional expression. c. Emotional expression and communication apprehension are not correlated. d. Our personalities have little impact on the type or level of emotional expression we experience.