The service time can often be described by the Poisson distribution

Conditions can be:

A) Precedent or subsequent. B) Precedent, subsequent, or concurrent. C) Subsequent only. D) Precedent only.

________ is the ability to understand and manage one's own feelings and emotions and the feelings and emotions of others

A) Spatial ability B) Emotional intelligence C) Perceptual ability D) Interpersonal acumen