Which of the following is a key element of change management?
A) Communication
B) Adaptability
C) Opportunity
D) Goodwill
E) Policy implementation
Answer: A
Explanation: A) Communication is typically a key element in change management plans, especially when change negatively affects an audience, as is the case with layoffs and reductions in benefits.
Business
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The perspective in the balanced scorecard approach that is concerned with the shareholders' view of organizational performance, such as market share, revenue growth, and stock price, is known as the ______ perspective.
A. Parent company B. Internal business C. Financial D. Customer
Business
Among which of the following industries are purchasing costs the LOWEST percentage of sales?
A) automobile B) petroleum C) restaurants D) lumber E) chemical
Business