Erika was expecting an important message from a coworker. When she never heard from him, she was so upset that she left a message for his supervisor complaining about his unreliability

Later, she found out he had left a message with her secretary about a family
emergency and that he would be unable to talk to her. When he returned he was upset to hear
she had involved his supervisor because he assumed that she had received his first message.
The source of this conflict is:
A. Differing values
B. Lack of information
C. Face-saving
D. Lack of resources

B

Communication & Mass Media

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