Which telephone guideline is accurate?
A) Be very relaxed and familiar with the caller.
B) Let your voice imply that the caller is interrupting you so you do not waste valuable time.
C) Repeat the caller's name during the conversation to show attentiveness.
D) There is no need to smile while you are on the phone because the patient cannot see you.
C
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To maintain your ideal weight, the number of calories you consume:
A) Should decrease each day of your diet B) Should be half of the number you use for energy C) Should match the number you use for energy D) Should be evenly distributed throughout the day
Patient has a strong family history of breast CA, and after having a number of benign cysts removed over the years, she has decided to opt for prophylactic double mastectomy
A) Z40.01 B) Z40.01, Z80.3 C) Z80.3, Z40.01 D) Z40.01, Z85.3