Which of the seven main metaphors in the ZMET reflects changes in substance and circumstance?

Project requirements can be gathered through brainstorming, focus groups, and facilitated workshops

Indicate whether the statement is true or false

By misrepresenting the true facts, Gretchen was able to convince someone to replace an existing life insurance policy with another company and to purchase a new policy from the company that Gretchen represents

Gretchen has engaged in an illegal sales practice called A) bait and switch. B) rebating. C) retaliating. D) twisting.