Service reliability differs from product reliability in that it relates to the ability of the service provider to perform the promised service dependably and accurately

The exclusion of flood in a homeowners policy is an example of an

A) excluded activity. B) excluded condition. C) excluded property. D) excluded peril.

Retrenchment would be an effective strategy when an organization

A) has shrunk so quickly that major internal reorganization is needed. B) is one of the stronger competitors in a given industry. C) is plagued by inefficiency, low profitability, poor employee morale and pressure from stockholders to improve performance. D) has decided to capitalize on opportunities, maximize threats, take advantage of strengths and overcome weaknesses. E) does not have a clearly distinctive competence and has failed to meet its objectives and goals consistently over time.