The key to using customer service to develop long-term relationships is:
A) to provide services for free to all customers.
B) to view service as a way of differentiating your product.
C) to provide service only to loyal customers.
D) to make sure that your service is similar to that provided by the competitors.
B
Business
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An interest-sensitive life insurance policyowner may be able to withdraw the policy's cash value interest free. The provision that allows this is called
A) Partial Surrender B) Subrogation C) Automatic Premium Loan D) Accelerated Death Benefit
Business
The FOMC does not actually carry out securities purchases or sales
Indicate whether the statement is true or false
Business