Zhou is active in his local scouting group. He is responsible for establishing the places, dates, and times the group will meet, or the group's ________ communication

A large number of consumers of a newly launched cereal product complained that when the cereal is eaten with cold milk, its quality of taste diminishes dramatically

The cereal manufacturing company responded by saying that, as written on the packaging, the cereal is only meant to be consumed in combination with hot milk, and suggested its customers only eat with hot milk. This action of the cereal company can be categorized as a) justification. b) ingratiation. c) correction. d) denial.

Jordan began his speech by stating that ?More than 9,000 children under the age of 13 have

been diagnosed with AIDS.?  Jordan was using ________ to get his audience?s attention. A) examples B) statistics C) a rhetorical question D) familiar terms