The instructor explained that the students did not perform well on the exam, but he did so in a very condescending tone, this refers to the ________ dimension of the message.

Which of the following responses represents disconfirming behavior?

a. "I think failure is a harsh prediction, what you really mean is there could be some problems." b. "While I appreciate your feelings and would feel the same in your shoes, I think there are other ways to address the issue." c. "Your assessment is accurate and I'd like to know more about how you made your analysis." d. All of the above are disconfirming behaviors

Juanita's friend Ricardo has just broken up with his partner. He is sharing his feelings with her. What type of listening is Juanita doing?

A. for empathy B. for resolution C. for comprehension D. for evaluation