Dabir works at a department store where a woman berates him for not having the product she wanted. Seeing that she appears hot and in a rush, Dabirattributes her anger to a(n) _____ cause
a. stereotypical
b. internal
c. external
d. scripted
Answer: c
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What are synonyms?
A) the history of the development of words B) contradictory de?nitional meanings C) different words that have the same or nearly the same meaning D) words that have the opposite meanings
Charlie has been hired to conduct a training seminar for returning employees of a pharmaceutical company. He has not been given any instructions about the specific topic just to refresh these employees basic knowledge of salesmanship
He decides that the first step in deciding the training topic is to conduct a needs assessment to find out what skills they need. Which principle of adult learning best reflects Charlie's approach to training? a. Adults are internally motivated. b. Adult learning is problem-oriented. c. Adults need relevant training. d. Adults bring experience to the classroom. e. none of the above.