Summarize the basic characteristics of services
What will be an ideal response?
a. Intangibility – an implication of intangibility is the difficulty of inventorying services. In many cases, when a service is not performed at a particular time, the revenue is lost forever and cannot be recaptured.
b. Nonstandardization – in many cases, services are performed by humans. As a result, they can vary from purchase occasion to occasion.
c. Inseparability of product and consumption – in many cases, services are produced and consumed simultaneously; that is, the customer is a part of the production process.
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Fatima and Hani form a partnership to cut lawns for a summer job. Hani does extra work in his spare time and paint a building earning $5,000. Fatima learns of the painting project and claimed a share of the money. Which of the following is TRUE?
A) Hani has to pay a share of the money to Fatima because they are partners B) Hani has to pay a share of the money to Fatima because he owes her a fiduciary duty C) Hani has to pay a share of the money to Fatima because the income of all partners has to be shared equally under The Partnership Act D) Hani does not have to pay any money to Fatima because painting is not part of the partnership act E) Hani has breached the contract with Fatima and will have to pay her $5,000 plus punitive damages
Which of the following statements is true regarding flexible work teams?
A) Flexible work teams typically consist of members of the top-management team. B) A department head assigns a task to a flexible work team. C) Flexible work teams are typically used as a quick fix that can turn an organization around overnight with the help of a radical innovation. D) Flexible work teams are self-managed.