When a payment for service is denied by the insurance company, an accounts receivable specialist:
a. calls the insurance company for further information.
b. needs to investigate the situation.
c. obtains additional information from the patient.
d. makes sure someone reviews the chart documentation.
e. Should do nothing. Some claims are overpaid; some are underpaid. It all balances out in the end.
Answer: b
Health Professions
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