The most important criterion in determining whether conflict is functional or dysfunctional is:

An ________ is one in which one use case uses the functionality of another independent use case

A) extend relationship B) include relationship C) either A or B D) neither A nor B

The official way a system works as described in organizational documentation is referred to as a(n):

A) formal system. B) informal system. C) official system. D) desired system. E) primary system.