Who was often called the First Lady of Management and the Mother of Scientific Management?

If she is using the defense mechanism of projection, a mother who actually hates her son would MOST likely be both unaware of her hatred and

a. direct her hatred toward her daughter. b. act in an extremely loving way toward her son. c. act in an extremely critical way toward her son. d. believe that her son hated her.

Information about most covert behaviors must be assumed from

a. personality traits. b. environmental conditions. c. overt behaviors. d. standard deviations.