Nelson Mandela is often described as an example of a __________ leader because he inspired generations of people to work for a cause larger than themselves; his leadership modeled the kind of transformation that South Africa eventually accomplished

During the _____ of a motivated sequence organizational pattern, you will want to emphasize the specific steps you advocate, and state or restate your own commitment and steps that you have taken

A) ?attention step B) ?satisfaction step C) ?action appeal step D) ?visualization step

The following statement by Justin about a conflict with his sister Shannon is an example of which of the conflict metaphors given below? "The next time she says something about my lifestyle, I'm likely to explode like a volcano."

A. Conflict is like a dance. B. Conflict is a trial. C. Conflict is a wild act of nature. D. Conflict is a balancing act. E. Conflict is warlike and violent.